Terms & Conditions

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at gentlemonsterla.com (the "Service") operated by Gentle Monster LA ("us", "we", or "our").

Important Notice

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

2. Use License

Permission is granted to temporarily download one copy of the materials on Gentle Monster LA's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
Attempt to decompile or reverse engineer any software contained on the website
Remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gentle Monster LA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Product Information & Availability

We strive to display our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of colors accurately reflects the color of the products. All products are subject to availability and we cannot guarantee that items will be in stock.

Product Descriptions

We make every effort to describe and display our products accurately. However, we do not warrant that product descriptions, colors, information, or other content available on the Service is accurate, complete, reliable, current, or error-free.

Pricing

All prices displayed on our website are in USD and are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price, regardless of whether the order has been confirmed.

4. Orders & Payment

By placing an order, you are making an offer to purchase products subject to these Terms. All orders are subject to our acceptance, and we reserve the right to refuse any order for any reason.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to cancel any order at any time before shipping.

Payment Processing

We accept various forms of payment including major credit cards and PayPal. Payment must be received by us before we ship any products to you. You represent and warrant that you have the legal right to use any payment method you provide.

All payments are processed securely through encrypted connections
We do not store credit card information on our servers
Payment authorization may result in a temporary hold on your account
Declined payments may result in order cancellation

5. Shipping & Delivery

We offer worldwide shipping with various delivery options. Shipping costs and delivery times vary depending on your location and chosen shipping method.

Delivery Times

Estimated delivery times are provided for guidance only and may vary due to factors beyond our control including customs clearance, weather conditions, and carrier delays.

Risk of Loss

All items purchased from Gentle Monster LA are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns & Exchanges

We want you to be completely satisfied with your purchase. Items may be returned within 30 days of delivery for a full refund or exchange, subject to our return policy conditions.

Return Conditions

Items must be in original condition with all tags attached
Original packaging and accessories must be included
Prescription or customized items cannot be returned
Return shipping costs are the responsibility of the customer unless the item was defective

Please refer to our detailed Return Policy for complete terms and procedures.

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

Account Security

You agree to immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Gentle Monster LA and its licensors. The Service is protected by copyright, trademark, and other laws.

Trademarks

Gentle Monster LA, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Gentle Monster LA or its affiliates or licensors.

10. Prohibited Uses

You may not use our Service:

For any unlawful purpose or to solicit others to commit unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Service

11. Disclaimers

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Gentle Monster LA excludes all representations, warranties, conditions and all other terms which, but for this legal notice, might have effect in relation to our Service.

No Warranties

We make no warranties or representations about the accuracy or completeness of this website's content and assume no liability or responsibility for any errors or omissions in the content of this website.

12. Limitation of Liability

In no event shall Gentle Monster LA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

Maximum Liability

Our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount you paid to us in the twelve (12) months prior to the incident giving rise to liability.

13. Indemnification

You agree to defend, indemnify, and hold harmless Gentle Monster LA and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

14. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us directly.

15. Governing Law

These Terms shall be interpreted and governed by the laws of the State of California, USA, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Jurisdiction

Any disputes arising under these Terms shall be resolved in the state and federal courts located in Los Angeles County, California.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

18. Waiver

No waiver by Gentle Monster LA of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Gentle Monster LA to assert a right or provision under Terms shall not constitute a waiver of such right or provision.