At Gentle Monster LA, we're committed to delivering your premium eyewear safely and efficiently. We offer multiple shipping options to ensure your order reaches you quickly and securely, whether you're shopping locally in Los Angeles or internationally.
🚚
Free Shipping
Complimentary standard shipping on all orders over $200 within the United States
⚡
Express Delivery
Next-day and 2-day delivery options available for urgent orders
🌍
Worldwide Shipping
International delivery to over 50 countries with full tracking
📦
Secure Packaging
Premium protective packaging with signature-required delivery
Shipping Rates & Delivery Times
United States Shipping
| Shipping Method |
Delivery Time |
Cost |
Tracking |
| Standard Ground |
3-7 business days |
FREE on orders $200+
$12.95 under $200 |
✓ Full tracking |
| Expedited (2-Day) |
2 business days |
$24.95 |
✓ Full tracking |
| Next Day Express |
1 business day |
$39.95 |
✓ Full tracking |
| Same Day (LA Area) |
Same day delivery |
$49.95 |
✓ Real-time tracking |
International Shipping
Zone 1 - Canada
All Canadian provinces and territories
5-10 business days | $29.95
Zone 2 - Europe
UK, Germany, France, Italy, Netherlands, Spain
7-14 business days | $39.95
Zone 3 - Asia Pacific
Japan, Australia, South Korea, Singapore, Hong Kong
10-18 business days | $49.95
Zone 4 - Rest of World
All other countries we ship to
14-21 business days | $59.95
🎁 Free International Shipping
Orders over $400 qualify for complimentary standard international shipping to all zones!
Order Processing & Fulfillment
Processing Times
- In-Stock Items: Orders placed before 2 PM PST Monday-Friday are processed same day
- Custom Orders: Allow 3-5 business days for prescription lens fitting and quality checks
- Weekends & Holidays: Orders placed on weekends are processed the next business day
- Peak Seasons: During holiday periods, allow an additional 1-2 business days for processing
What Happens After You Order
- Order Confirmation: Immediate email confirmation with order details
- Processing: Your order is carefully picked, packed, and quality-checked
- Shipping Notification: Tracking information sent via email when order ships
- Delivery Updates: Real-time tracking updates throughout transit
- Delivery: Signature required for all orders over $150
Shipping Restrictions & Important Information
Shipping Restrictions
Due to various regulations and logistics considerations, we currently cannot ship to the following:
- P.O. Boxes for express delivery services (standard shipping available)
- APO/FPO military addresses (special arrangements can be made - contact us)
- Certain remote international locations (contact us to verify)
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or additional fees imposed by their country's customs authorities. These charges are separate from our shipping fees and are collected by the customs office upon delivery.
- All packages are marked with accurate item values as required by law
- Customs processing may add 1-3 additional days to delivery time
- Some countries may require additional documentation
- Contact your local customs office for specific duty rates and requirements
Address Requirements
To ensure successful delivery, please provide:
- Complete and accurate shipping address including apartment/unit numbers
- Valid phone number for delivery notifications
- Business addresses should include company name
- International addresses must include complete postal codes
Tracking Your Order
Once your order ships, you'll receive a tracking number that allows you to monitor your package's journey:
- Email Notifications: Shipping confirmation with tracking link
- SMS Updates: Optional text message notifications (US orders)
- Real-Time Tracking: Check status 24/7 on carrier websites
- Delivery Notifications: Confirmation when package is delivered
Delivery Issues
If you experience any problems with your delivery:
- Package shows delivered but you haven't received it - check with neighbors and building management
- Package appears damaged - photograph damage before opening and contact us immediately
- Delivery attempts failed - contact the carrier to arrange redelivery
- Need to change delivery address - contact us within 2 hours of placing order
Special Services
Same-Day Delivery (Los Angeles Area)
Available for orders placed before 12 PM PST within 25 miles of our West Hollywood location. Perfect for last-minute gifts or urgent replacements.
White Glove Delivery
For orders over $1,000, we offer premium white glove delivery service including:
- Scheduled appointment delivery
- Professional unboxing and inspection
- Fitting assistance if requested
- Premium gift presentation
Gift Services
- Gift Wrapping: Complimentary luxury gift packaging
- Gift Messages: Personalized note included with order
- Direct-to-Recipient: Ship directly to gift recipient with your message
- Gift Receipts: Price-free receipts for gift orders
📞 Need Help?
Our shipping specialists are available Monday-Friday 9 AM - 8 PM PST to help with any questions about delivery options, tracking, or special arrangements. Contact us at [email protected] or call during business hours.