Refund & Returns Policy

Your satisfaction is our priority. Learn about our hassle-free return process and customer-friendly policies.

30-Day Return Guarantee

We offer a full 30-day return period from the date of delivery. If you're not completely satisfied with your Gentle Monster sunglasses, we'll make it right.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Items must be returned within 30 days of delivery
  • Products must be in original, unworn condition
  • All original packaging, case, and cleaning cloth must be included
  • Items must be free from scratches, damage, or signs of wear
  • Original receipt or proof of purchase required
  • Custom or prescription lenses are non-returnable

Easy Return Process

1
Contact Us
Email us at [email protected] with your order number and reason for return
2
Receive Label
We'll send you a prepaid return shipping label within 24 hours
3
Package & Ship
Carefully package your items with all original accessories and ship back to us
4
Get Refunded
Once we receive and inspect your return, we'll process your refund

Refund Processing Times

Payment Method Processing Time
Credit/Debit Cards 3-5 business days
PayPal 1-2 business days
Bank Transfer 5-7 business days
Store Credit Immediate

Exchange Policy

We gladly accept exchanges for different styles, colors, or sizes within 30 days of purchase. Exchange process:

  • Contact our customer service team to initiate an exchange
  • We'll provide a prepaid shipping label for the return
  • Once we receive your original item, we'll ship the new item immediately
  • If there's a price difference, we'll charge or refund accordingly
  • Free exchanges within the continental United States

Damaged or Defective Items

If you receive damaged or defective merchandise, we will:

  • Provide immediate replacement at no charge
  • Cover all return shipping costs
  • Expedite processing (within 24 hours of receiving your return)
  • Offer store credit for any inconvenience caused

Quality Guarantee

All Gentle Monster products sold through our store come with a manufacturer's warranty covering:

  • Manufacturing defects for 12 months
  • Frame integrity and lens quality
  • Hardware and hinge functionality
  • UV protection effectiveness

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

  • Prescription or custom-made eyewear
  • Items damaged by customer misuse or normal wear
  • Products returned after 30 days
  • Items without original packaging or accessories
  • Gift cards and promotional items

International Returns

For international customers:

  • Return shipping costs are customer's responsibility
  • Items must be declared correctly for customs
  • Processing may take 7-14 business days
  • Currency conversion fees may apply
  • Contact us before returning for specific instructions

Store Credit Option

Choose store credit for added benefits:

  • 110% of original purchase value in store credit
  • No expiration date on credit balance
  • Immediate processing (no waiting period)
  • Can be combined with sales and promotions
  • Transferable to friends and family

Need Help with Your Return?

Our customer service team is here to assist you every step of the way. Contact us at [email protected] or call us during business hours for immediate assistance.